Privacy Policy

Definitions

"we" or "Growin" means IVS Digital Limited trading as "Growin" and its related companies; "you" means the person visiting our website or whose personal information we hold; "Growin Website" means our website at www.growin.nz; "personal information" has the meaning ascribed in the Privacy Act 2020; "indirect collection" means collecting personal information about you from a source other than you directly.

Our Commitment to Privacy

We are committed to protecting your privacy in accordance with this privacy policy and the New Zealand Privacy Act 2020, including the Information Privacy Principle 3A (IPP 3A) introduced by the Privacy Amendment Act 2025, effective 1 May 2026. This policy explains how we collect, use, and protect personal information — whether collected directly from you or from third-party sources.

By providing your personal information, you consent to its collection, use, disclosure, storage, and holding in accordance with this policy.

The Personal Information We Collect Directly

We collect personal information you voluntarily supply, such as your email address, name, phone number, or other contact details — for example, when you fill out a form on our website, sign up for our newsletter, or contact us directly.

Information Collected from Third-Party Sources

In some cases, we may collect personal information about you from sources other than you directly. This includes:

• Referral partners – A business partner, professional adviser, or other organisation may refer you to us and share your contact details.
• Publicly available sources – We may collect business contact information from public directories, company websites, or professional networking platforms.
• Client-provided data – If we are engaged to provide services for a business, that business may share employee or customer contact details with us as needed to deliver those services.

When we collect your personal information indirectly, we will take reasonable steps to notify you as soon as reasonably practicable, including:

• That we have collected your information and the source it came from
• The purpose of collection
• Who will have access to it
• Your rights to access and correct your information
• Our name and contact details

This is in accordance with Information Privacy Principle 3A (IPP 3A) under the Privacy Act 2020.

Other Information We Collect

When you visit the Growin Website, we collect information such as your IP address, domain name, operating system, browser type, search engine used, date and time of visit, and pages visited. This is typically anonymous information that cannot identify you personally.

How We Use Your Personal Information

If you provide your contact details (e.g., via a form), we use them only for the purposes you authorised. We may also use your information to:

• Communicate with you about our services or respond to your enquiries
• Customise your experience on the Growin Website
• Improve the Growin Website and our services
• Deliver services you or your organisation have engaged us to provide
• Send you marketing communications (only where you have opted in or we have a legitimate basis)

How We Share Your Information

We may share your personal information with the following types of third parties, solely for the purposes described in this policy:

• CRM and business tools – We use customer relationship management systems (such as HubSpot) to manage our communications and client relationships.
• Analytics services – We use Google Analytics to understand how visitors use our website (see Cookies section below).
• Advertising platforms – If you have provided your contact details directly to us, we may use those details with advertising platforms (such as Google Ads or Meta) to deliver relevant advertising. We do not upload third-party or purchased data to advertising platforms.
• Accounting and invoicing – We use accounting software (such as Xero) to manage billing for our services.
• Service delivery partners – Where required to deliver our services, we may share relevant information with trusted partners under appropriate confidentiality obligations.

We do not sell your personal information to third parties. We do not purchase email lists or use third-party data for unsolicited marketing.

Cookies

We use Google Analytics tracking cookies to analyse non-identifiable web traffic data. This data is aggregated and cannot personally identify you. You can opt out without affecting your ability to use the site.

Social Media Widgets and Applications

Our website may include third-party social media functionality (e.g., Facebook Like button, LinkedIn). These may collect information subject to the privacy policies of those companies. Any information you share may also be visible to other users of those platforms.

Children's Privacy

Our sites are not directed at children under 13. We do not knowingly collect or maintain information about anyone under 13, except as part of professional services.

Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020 (including the IPP 3A amendment), you have the right to:

• Access – Request access to personal information we hold about you.
• Correction – Ask us to correct any incorrect personal information.
• Deletion – In certain cases, request deletion of your personal information.
• Know the source – If we collected your information from a third party, ask us where we obtained it and why.
• Complain – Lodge a complaint with us or the Office of the Privacy Commissioner.

You can exercise these rights by contacting us at team@growin.nz. We will make all reasonable efforts to comply, consistent with law and standards.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will securely delete or de-identify it.

Contact Us

IVS Digital Limited trading as "Growin"
Tel: +64 21 254 0696
Email: team@growin.nz

Terms of Use and Policy Changes

Please read our Terms of Use in conjunction with this privacy policy. We may update this policy at any time by posting an updated version on our website. Changes apply from the date posted. We encourage you to review this page periodically.